Refund policy

At POMA & Co., your satisfaction means everything to us. We work hard to provide accurate sizing information and a straightforward exchange process to make online shopping as stress-free as possible.

We’re happy to offer hassle-free exchanges. If the size you need isn’t available due to low stock, we’ll issue a credit note.

Please note:

- We do not offer refunds for incorrect sizing or change of mind.

- Refunds are only issued for faulty items.

- If an exchange is requested due to an incorrect size or change of mind, customers are responsible for the cost of returning the item and postage for the replacement item (unless the item is faulty).

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If you’re ever unsure about sizing or fit, we encourage you to reach out at hello@pomaandco.com.au before placing your order — we’re always here to help.

Eligibility for Returns

To be eligible, items must:

- Be returned and received within 7 days of purchase

- Be in original, unworn condition, free from stains or marks

- Have swing tags attached and be in original packaging

We cannot accept returns on sale items or promotional items.

Please note:

- POMA & Co. reserves the right to decline returns if the above conditions are not met.